Most Frequently Asked Questions

RETURNS


WHAT’S YOUR RETURN POLICY?

We don’t offer returns and
exchanges, but if there’s something wrong with your order, please let us know by contacting us. See link

MY ITEM DOESN'T FIT, CAN I EXCHANGE IT FOR A DIFFERENT SIZE?

At this time, we don't offer
exchanges. If you’re unsure which size would fit better, check out our size guide—we have one for every product on our store page, in the product description section.


CAN I EXCHANGE AN ITEM FOR ANOTHER COLOR?

At this time, we don't offer exchanges. If you’re unsure which color you want to purchase,
check out our color
charts—we have one for every product description on our different product pages.

SHIPPING
AND DELIVERY

WHEN WILL I GET MY ORDER?

It takes 2-5 business days to fulfill an order, after which it’s
shipped out. The shipping time depends on your location, and the item purchase but can be estimated as follows: USA: 5-8 business days International: 10-20 business days see link Please note that during
promotional periods and over the holiday season we process a higher volume of orders longer shipping and delivery delays are expected.


HOW MUCH DOES SHIPPING COSTS?

European Union

Standard Shipping: Free

Canadian Shipping Addresses

Standard Shipping: Euro 7.69

US Shipping Addresses

Standard Shipping: Free

Australian Addresses

Standard Shipping: Euro 6.19

New Zealand Addresses

Standard Shipping: Euro 6.19

Asian Addresses

Standard Shipping: Euro 10.59

United kingdom Addresses

Standard Shipping: Free

Rest of the world Addresses

Standard Shipping: Euro 10.59


Free standard shipping offer is valid on orders placed on
http://vuffilivoov.com and before taxes or any other associated fees are applied. Offer cannot be applied to past purchases. Additional restrictions may apply and additional shipping costs main apply, due to unforeseen
circumstances.

WHERE WILL MY ORDER SHIP FROM

We work with International service partner companies with
facilities worldwide!

Although we do our best to get orders out on time, shipping times are never guaranteed due to carrier services see link for more information.

MY ORDER SHOULD BE HERE BY NOW, BUT I STILL DON'T HAVE IT. WHAT SHOULD I DO?

Please help us out by doing the following: Check your shipping
confirmation email for any mistakes in the delivery address

HOW DO I TRACK MY ORDER?

What fun would online shopping be without anticipating your
package? We’ll keep you updated via email while we complete your
order, If your shipping method includes tracking, you also receive a tracking link via email when your order ships out so you can follow its journey to your door.

I DON´T SEE ANY TRACKING
NUMBER?

If your tracking has not updated yet, it may just be a missing scan and it will be updated once it’s closer to the delivery date.


DO YOU SHIP WORLDWIDE?

We currently ship to:
United States, Canada, Australia, New Zealand, Austria,
Sweden, Norway, Denmark Finland, France, Germany,
Italy, Liechtenstein, Luxembourg, Monaco, Portugal, Spain,
Switzerland, The Netherlands, United Kingdom & United Arab
Emirates (Abu Dhabi, Ajman, Dubai, Fujairah, Ras al-Khaimah, Sharjah, Umm al-Quwain). See link

All duties and taxes levied by your government will need to be paid separately once the package enters your country.

Please visit Shipping
and Delivery
 for additional details.


WHAT IF I HAVE A QUESTION ABOUT MY ORDER?


Please use following contact link


I RECEIVED A WRONG/DAMAGED PRODUCT, WHAT SHOULD I DO?

We’re so sorry if the product
you ordered arrived damaged. To help us resolve this for you quickly, please, contact us within 30 days and We’ll get back to
you with a solution as soon as possible!

PRODUCT, CARE AND
SIZES


WHY IS THE COLOR SHIRT, DIFFERENT THAT
PRODUCT PHOTOS?

Actual colors may vary from our product page and the final
product. This is due to the fact that we may use different shirt
materials, polyester and cotton blends color vibrancy can be lower than just a full cotton material. We cannot guarantee that the color you see on the product page accurately illustrates the true color of
the product.

HOW CAN I
FIND THE RIGHT SIZE SHIRT
?

Shirts are based on Unisex Sizing unless otherwise noted in the
product description. Please review the size chart on the product page for a detailed sizing chart with measurements, and description.

HOW DO I CARE FOR MY NEW PURCHASE?

We have an array of tips and tool
suggestions that can be found here.


PAYMENT METHODS

Vuffilivoov accepts the following
payment methods online: Visa, MasterCard, American Express, PayPal,
We do not accept Visa
Prepaid Cards, personal cheques, or money orders.

HOW WILL I BE CHARGE AND IN WHAT CURRENCY?

Purchases made through our website online will be instantly charged to your provided method of payment at the time of purchase. In the currency of Euros.


GENERAL

I WANT TO PURCHASE MORE THAN 1 ITEM, HOW DO I DO THAT WITHOUT PAYING FOR THE ORDER SEPARATELY?

No problem! You can add to the cart as many items you want to purchase, if address of origin is the same, our service partners ships all items together.

DO YOU OFFER REFUNDS?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us


WILL I BE CHARGED CUSTOMS FOR MY ORDER?

An additional customs and tax fee can occur on international
orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases

WHAT TO DO- PACKAGE GOT A STRONG SCENT?

Packages can be subjective to various scents that the package may come in contact with during shipment. Best way is to air it , as soon as open the package and let the items settle.


CUSTOMS AND DUTIES

All international orders are subject to customs & duty fees collected upon delivery. The duty rate may vary depending on your country of residence.

Online orders to the US with a value of $800 and over (after discounts) are subject to duty fees collected upon delivery. Orders under $800 are duty-free.